At Evans Engineering and Construction, customer satisfaction is important to us. We strive to provide high-quality physical products, digital products, engineering resources, and professional services. This Return Policy explains the conditions under which returns, exchanges, and refunds are accepted.
1. Physical Products
This applies to tools, equipment, construction materials, templates delivered physically, branded merchandise, and other tangible products sold through our website.
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Eligible Returns
We accept returns for both defective and non-defective physical products under the following conditions:
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The item must be unused, unopened, and in its original packaging
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The return request must be made within 7 days of delivery
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Proof of purchase (order confirmation or receipt) must be provided
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Non-Returnable Physical Items
We do not accept returns for:
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Used or damaged items caused by customer misuse
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Customized or special-order products
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Clearance or final sale items
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Perishable or consumable construction materials where applicable
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Return Method
Returns are accepted:
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By mail
Customers are responsible for securely packaging the returned item before shipment.
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Return Shipping Costs
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Return labels are provided as Download and Print
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Return shipping cost: No cost to the customer
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Restocking Fees
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No restocking fee is charged
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Refund Processing Time
Once the returned item is received and inspected, refunds are processed within 7 business days.
Refunds will be issued to the original payment method used during purchase.
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Exchanges
We accept exchanges for eligible physical products if:
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The item received is defective
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The wrong item was delivered
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The customer requests a replacement within the return window
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2. Digital Products
This applies to downloadable contract templates, engineering templates, BOQ templates, project planning documents, calculators, guides, eBooks, consultation documents, and other digital resources.
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Digital Product Refund Policy
Due to the nature of digital products being instantly accessible and downloadable, all digital product sales are generally final and non-refundable.
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However, refunds may be considered if:
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The file is corrupted and cannot be accessed
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The wrong product was delivered
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There is a duplicate purchase
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A technical issue on our side prevents access to the purchased product
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Refund requests for digital products must be submitted within 3 days of purchase.
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Non-Refundable Digital Products
We do not provide refunds for:
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Change of mind after purchase
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Lack of technical knowledge to use the file
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Failure to read the product description before purchase
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Downloaded products that were successfully delivered
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3. Professional Services
This applies to consultations, engineering advisory services, construction planning, inspections, project support, and other service-based engagements.
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Service Refunds
Refunds for services depend on the stage of project execution:
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Full refund before work begins
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Partial refund if work has started but is incomplete
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No refund once the agreed deliverables have been completed
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Custom service agreements may override this policy where applicable.
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4. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect order, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the issue
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A short description of the problem
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We will review the issue and provide a replacement, exchange, or refund where appropriate.
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5. Policy Updates
We reserve the right to update or modify this Return Policy at any time without prior notice. Updates will be posted on this page with the revised effective date.