At Evans Engineering & Construction, we are committed to providing you with high-quality products and an exceptional customer experience. The following policies outline the terms and conditions that govern all purchases made through our online store. By placing an order, you acknowledge and agree to these policies.
✅ Your Satisfaction, Our Commitment
1. Order processing
-
All orders are processed promptly upon confirmation of payment.
-
Customers will receive an order confirmation email and subsequent updates regarding shipping and delivery status.
-
We reserve the right to cancel or refuse any order in the event of stock unavailability, inaccurate pricing, or suspected fraudulent activity.
2. Pricing & Payment
-
All prices listed on our website are final and inclusive of all applicable taxes, unless otherwise stated.
-
Payments must be made in full at the time of purchase using the secure payment methods provided on our website.
-
We reserve the right to adjust prices at any time; however, the price applicable to your order is the one displayed at the time of checkout.
-
We offer reliable shipping both locally and internationally. Delivery times may vary depending on location, order volume, and courier service availability.
-
Customers will be provided with tracking information once an order has been dispatched.
-
Any delays caused by the shipping carrier or customs clearance are beyond our control, but we will make reasonable efforts to support you in resolving them.
-
We accept returns and exchanges within 7 business days of delivery, provided the product is unused, in its original packaging, and accompanied by proof of purchase.
-
Refunds, where applicable, will be processed within 5–10 business days after inspection and approval.
-
Customized or special-order items are non-refundable.
-
Shipping costs for returns or exchanges will be borne by the customer unless the return is due to a defect or error on our part.
-
We respect your privacy and handle all personal information in compliance with data protection laws.
-
Customer details are securely stored and used solely for the purpose of processing orders, improving our services, and communicating with you.
-
We will never sell or disclose your personal data to third parties without your consent, except as required by law.
6. Limitation of Liability
-
While we take every precaution to ensure accuracy and quality, Evans Engineering & Construction shall not be held liable for indirect, incidental, or consequential damages arising from the use or misuse of our products.
-
Our maximum liability in connection with any purchase shall not exceed the total amount paid for the product in question.