email: info@evansengineeringandconstruction.com or call: +254(0)714-325-759 or +1(970)236-7275

Return Policy
At Evans Engineering and Construction, we are committed to providing high-quality construction and engineering products. If you are not fully satisfied with your purchase, we’re here to help.
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Returns Eligibility
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You may request a return within 7 days of receiving your order.
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Items must be unused, in their original packaging, and in the same condition that you received them.
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Custom or special-order items are not eligible for return unless they are defective or damaged upon delivery.
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How to Request a Return
To initiate a return:
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Email us at info@evansengineeringandconstruction.com with your order number and reason for return.
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Our team will review your request and provide instructions for returning the item if eligible.
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Refunds
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5–7 business days, and a credit will automatically be applied to your original method of payment.
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Return Shipping
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You will be responsible for paying your own shipping costs for returning your item, unless the return is due to a defect or error on our part.
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Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately with photos of the damage. We will arrange for a replacement or refund at no additional cost.